Polaris
Hospitality.

Elevating every dimension of your hospitality business — from the spark of an idea to the height of operational excellence.

Strategy  ·  Direction  ·  Results
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30+ Years of Experience Combined Team Expertise
4 Continents Served Europe · Americas · Asia · MENA
Forbes 5-Star Delivered
8 Service Disciplines Full Hospitality Lifecycle
Luxury hospitality service at Las Ventanas al Paraíso
About Polaris

A Borderless Team
with Worldwide Reach

At Polaris Hospitality, we partner with owners, investors, and operators to elevate every dimension of their business — from the spark of an idea to the height of operational excellence.

Experts in hotels, resorts, restaurants, golf clubs, wellbeing, and residential, our team is based in Mexico and Spain but covers projects around the world.

From first concept to full operational maturity, we bring the precision, passion for perfection, and attention to detail that only decades of world-class experience can deliver.

"From first concept to full operational maturity, we bring the precision, passion for perfection, and attention to detail that only decades of world-class experience can deliver."
Meet the Team →
What We Do

Eight Disciplines.
One Standard
of Excellence.

From pre-opening strategy to sustained operational excellence, our disciplines cover every dimension of high-performance hospitality. We don't consult from the outside — we work from within, owning every outcome.

Concept Development icon

Concept Development & Pre-Opening Consulting

Turnkey openings covering culinary offer, interior design, branding, team recruitment, and grand opening coordination.

Operational Asset Management icon

Operational Asset Management

Streamlining processes for efficiency and profitability. Financial monitoring and comprehensive operational standards.

Strategic Planning icon

Strategic Planning & Business Development

Long-term growth strategies, business plan creation, market research, and multi-year investment planning.

Brand Positioning icon

Brand Positioning, PR & Marketing

Social media, public relations, trade show representation, brand repositioning, and marketing direction.

Guest Experience icon

Guest Experience & Service Excellence

Forbes and LQA standards implementation, bespoke service protocols, mystery shopper programs.

Talent Recruitment icon

Talent Recruitment & Team Development

Identifying the right fit, retention strategies, training, coaching, and mentoring at every level.

Sustainability icon

Sustainability & CSR Strategies

Sustainable practices, CSR community initiatives, waste reduction strategies, and team engagement.

Art Advisory icon

Art Advisory & Cultural Experience

Strategic art acquisition, cultural identity design, and immersive guest experiences through artistic narrative.

Our People

Six Experts.
One Shared
Obsession.

We own, live, and breathe the "Sense of Beauty" — bringing genuine care and a passion for perfection that only decades of world-class experience can deliver. Hover over each portrait to learn more.

Christian Tavelli
Christian Tavelli
Partner & Managing Director
30+ years leading ultra-luxury hotels and resorts across four continents. Graduate of Glion Institute of Higher Education. Forbes Five-Star specialist.
"Vision with Action, can turn Dreams into Reality"
Tahuca Garcia de Diego
Tahuca Garcia de Diego
Partner & Lead Consultant
30+ years in real estate and luxury hospitality business development. Expert connector of investors, owners, operators, and hospitality professionals.
"There is never a Second chance for a First impression"
Jorge Allec
Jorge Allec
Art Advisor & Cultural Experience Consultant
Master's in Wealth Management. Co-founder of Allec Petrescu Art Limited. Works informed by 53 countries across 5 continents.
Susana Dominguez
Susana Dominguez
Rooms Division Consultant
Former Ritz Madrid and Las Ventanas al Paraíso (Rosewood). Expert in luxury rooms division, residential hospitality, and member relations.
Christian Sala
Christian Sala
Culinary Director
Graduate of The Culinary Institute of America. Expert in culinary direction, concept development, and F&B operations across four continents.
Maxime Cormier
Maxime Cormier
Wellbeing Architect
25+ years in luxury wellbeing strategy. Led multi-million dollar wellness portfolios at globally recognized hospitality brands across five continents.
Proven Excellence
Luxury hospitality excellence at Polaris
Why Choose Us

The Polaris
Difference

I
True Global Reach

A borderless team with proven results across three continents and the world's most demanding luxury brands. Headquartered in Mexico and Spain.

II
From Concept to Maturity

We stay with you through every phase — not just the strategy. Owning, living, and breathing the "Sense of Beauty", genuine care, and passion for perfection.

III
Financial Acumen at Scale

Used to setting up and managing multi-million dollar annual budgets. Deep expertise in revenue management, cost control, and manning rightsizing.

IV
Award-Winning Standards

Forbes 5-Star, LQA, and Michelin Star operational delivery. Experience across resorts, hotels, private clubs, golf, residential, and HOA operations.

Brands We've Worked With
Rosewood Mandarin Oriental Belmond Montage Fairmont Maravilla Discovery Land & Co
How We Work

The Three-Step
Project Approach

Polaris follows a rigorous, transparent methodology — from scope definition to measurable outcomes. No ambiguity. No surprises.

01

Define

  • Define scope and project objectives
  • Align goals, expectations, and deliverables
  • Identify key decision makers
  • Establish company standards and requirements
02

Approve

  • Develop detailed project framework
  • Budget estimation and milestones
  • Resource planning and allocation
  • Finalize plan within one week
03

Deliver

  • Implement approved approach
  • Monitor progress against KPIs
  • Provide conclusions and measurable results
  • Deliver next steps for continued growth
Investment

A Tailored Approach
for Every Need

Three engagement models designed to deliver maximum value — whatever the scope, timeline, or strategic ambition.

Retainer
The Relationship
Model

A fixed monthly fee for ongoing advisory access. Ideal for brands seeking continuity and sustained strategic support at the highest level.

Best For

Pre-opening strategy, asset operational management, brand repositioning, or sustained commercial advisory strategies.

Get Started →
Project Base
The Deliverable
Model

A defined fee for a defined scope. Ideal for a precise one-time engagement, or to explore the partnership before committing further.

Best For

Feasibility studies, concept development, brand audits, SOP design, competitive benchmarking, pre-opening advisory packages, CSR.

Get Started →
Day Rate
The Precision
Model

A fee per day of engagement. Ideal for short, high-impact interventions where senior expertise is required with surgical precision.

Best For

Pre-opening support, hotel operational audits, service standards, labor efficiency, F&B operations, guest journey, SOP compliance.

Get Started →
Let's Connect

Your Vision.
Our Expertise.
Exceptional Results.

Whether planning a new concept, optimising an existing operation, or repositioning a brand — we're ready to partner with you.

✉
Email polarishospitality@outlook.com
✆
Spain +34 660 411 246
✆
Mexico +52 624 121 6441
in
LinkedIn Polaris Hospitality Group

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We respond to every enquiry within 24 hours.

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